To Resolve Wrong DSTV GOTV Account Payment, ACT Fast

To Resolve Wrong DStv GOtv Account Payment, Act Fast

Acting quickly is the fastest way to recover your money after wrong DStv or GOtv account payment. There is a 98% chance of successfully recovering your DStv GOtv wrong account payment if you respond quickly. The moment you realize you have paid into a wrong account, do not allow even a day to pass by. This is important because the billing cycle for DStv and GOtv is 30 days but counts per day. Therefore, any money that goes into any of these pay-TV subscription account begins counting immediately.

Technically, it is called “forward-billing” on DStv and GOtv subscriber management platforms. Therefore, the money and its recipient account remain intact anytime before the subscription next due date. Any action must be geared at pulling out the money before this due date. Otherwise, there would be a debit situation if the money keeps sitting on the wrong account till the due date for subscription renewal. Sometimes, you may end up not recovering the complete amount as paid.

Provide Complete Proof and Details of Transaction

The most important condition to resolve wrong payment on DStv GOtv account payment is to provide the evidence of transaction. Here are the types of transaction evidence for different forms of DStv GOtv payments;

paper receipt of cash payment in the case of over-the-counter transactions

successful transaction notification text message or email in the case of online or mobile transactions.

The paper receipt issued over the counter could be either in electronic printed format or hand-written also referred to as “manual receipts”. This contains details of the wrong payment hence, its acceptability. However, the electronic mobile SMS or email transaction notification contains vital information such as the transaction reference number. This reference number is unique and spells every detail about the wrong payment.

Other Required Credentials to Resolve Wrong DStv GOtv Payments

To effect transfer of payment back to correct account, here are some other MultiChoice requirements;

valid means of identification of the account holder. In Nigeria, valid means of identification include National ID, International Passport or Driving License.

A cover letter of wrong payment transfer. The cover letter shall also contain smartcard numbers of the correct account as well as the wrong account.

All these documents have to be provided on time and forwarded to any branch of MultiChoice. It does not matter if you are dealing with your GOtv or DStv account. Both services are provided and managed by one company – MultiChoice. As said earlier, timely response is key to successfully recover your wrongly paid DStv or GOtv account subscription. Where all situations are equal, it usually takes between 24 hours to 3 days to successfully complete a money return. However, it also depends on the internal conditions as may be obtainable from MultiChoice.

How MultiChoice Resolves Wrong Payment on DStv GOtv

I am not about to explain exactly how these money transfers are effected internally. However, there is a guarantee that your money would be recovered and credited into the correct DStv or GOtv account. However, MultiChoice restores your DStv GOtv channels prior to the transfer of the wrongly paid subscription. This is done as soon as your request becomes official when you provide all requirements. After reading this post, say goodbye to loss of money through wrongful payment of DStv or GOtv account. I wish you good luck.

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